Refund Policy

At Odelle, we are committed to ensuring your satisfaction with every purchase.

We want you to absolutely love your Odelle pieces — but if something isn’t quite right, we’ve got you. If for any reason you are not completely satisfied with your order, we offer exchanges within 72 hours.

If you need a different size or item, please return the original item and place a new order. Items must be in their original condition, with all tags and packaging intact.

If you received a wrong order, we will evaluate the issue and correct your shipment. If your item is damaged or defective, please contact our customer care service team immediately providing photos of the damaged or defective product.

You are also responsible for the shipping fee when you return the product

Note:

We don’t exchange returns with money, we exchange with another item

If we made a mistake (wrong or damaged item), we’ll take care of it 🤍

How to return

Kindly reach out to us and we’ll guide you step by step:

📞 +256702915069

📧 odelleofficial@gmail.com

Thank you for being part of Odelle — we’re always here for you.